TPB Bank PLC is a Bank that
provides competitive financial services to our customers and
TPB Bank PLC is a Bank, whose vision is “to be the leading bank in Tanzania in
the provision of affordable, accessible and convenient financial services”. As
part of effective organizational development and management of its human
capital in an effective way, TPB BANK PLC commits itself towards attaining,
retaining and developing the highly capable and qualified workforce for TPB
BANK PLC betterment and the Nation at large.BRANCH MANAGER UPCOUNTRY
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Branch Manager (1 position) to join the Directorate of Technology and Operations team.
DIRECT REPORTING LINE: Branch Manager
LOCATION: Upcountry
WORK SCHEDULE As: per TPB Bank PLC Staff regulations
DIVISION Branches
SALARY: Commensurate to the Job Advertised
DEADLINE: 16th August, 2017
POSITION OBJECTIVE
1. Branch Manager is the Representative of the Bank in your area of operation. You will up-hold the image and culture of the Bank in your services and lifestyles. You will market TPB and its products to the population as well as ensuring that staff under you participates in this mission.
2. To run the branch as a profit centre, managing the sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards.
3. To ensure risk levels are minimized and acceptable so as to enhance revenues and profitability of the branch.
KEY RESPONSIBILITIES
§
Generate new business via sales
promotions, out-marketing calls, customer visits (current/potential), and build
relationship with existing customers.
§
To mobilize deposits and ensure
that growth in deposits conform to the annual budget plans.
§
Ensure the highest standards of
customer service are provided in order that our services are perceived as being
the best in the local market including handling customer complaints.
§
To liaise with the Public and
Government officials in the area of operation of the Branch to maintain good
public relations and project good image of the bank;
§
Ensure reconciliation of
suspense accounts
§
To carry out general
administration of the branch.
§
Ensure that all Operational
Procedures are adhered to by all branch staff as prescribed in the operating
manuals. § To ensure that the branch is adequately supplied with stationery
items and enough cash to meet day to day operations. You will also ensure that
adequate security is in place with regard to cash and all bank
documents/assets.
§
To carry out regular snap
checks for cash in tills/strong-rooms, controlled stationery, all suspense
accounts and stamp accounts.
§
To compile timely replies to
all audit reports and ensure that auditors’ recommendations are implemented
accordingly.
§
Ensure availability of required
stationeries and equipments
§
Control Branch expenses and
ensure that they are within the approved budgets and proper management.
§
To assess manpower and
development needs of the branch staff and advice Head office accordingly.
§
Plan and manage staff
administration issues for support staff (i.e. local leave, training, Dept staff
rotation) in consultation with the Branch manager.
§
Carry out periodic staff
evaluations
§
Follow-up and ensure that all
Revenue due to the Bank is correctly charged and collected by the Bank.
§
Counter sign with the BFO, all
debits to the Profit and Loss accounts
§
Manage service delivery, to
review output of tellers, customer service and enquiries to ensure adherence to
Branch standards.
§
Ensure timely submission of
Branch reports/returns to Head-office as required.
§
Ensure that the Anti Money
Laundering requirements are followed as follows:
a) Take all reasonable steps to verify and identify customers, including performing Quality Assurance on accounts opened, and the general KYC issues
b) Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch staff.
§
Ensure tidiness across the
branch premises and clean-desk policy is exercised.
§
Perform any other duties as may
be assigned to you by Chief Manager Branches or higher authorities.
§
Comply with the Policies and
standards, Local laws and Regulations, Controls and Procedures of the Bank.
§
Report Suspicious Transactions
§
Print and Verify Accounts
opened and Closed report against actual documents and sign on the register.
§
Ensure Dual control is in place
in the record room at the branch.
CONTRIBUTES TO
§
Customer retention as a result
of high customer service standards
§
Business Growth as evidenced by
attaining budget figures on revenue
§
Minimization of Operational
Costs thereby improving overall Branch Profitability
§
Enhanced and robust control at
the branch
EXPERIENCE AND KNOWLEDGE REQUIRED
Education:
Bachelor degree/Advance diploma
in Banking, Economics, commerce, Business Administration, Finance or Accounting
from any recognized University or equivalent.
Experience:
§
At least 3 years of relevant
Banking experience
§
Working knowledge of Equinox
Functionality
Skills / Attributes:
Strong leadership & people management skills
Prioritize Tasks
Team player
=============
BANKING OPERATION OFFICERS UPCOUNTRY – ( 7 POSITIONS)
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Banking Officers (7 positions) to join the Directorate of Technology and Operation team. The work stations are in Upcountry branches.
DIRECT REPORTING LINE: Branch Manager/Assistant Branch
Manager/Branch Operation Manager
LOCATION: Upcountry
WORK SCHEDULE: As per TPB Bank PLC Staff regulations
DIVISION: Branches
SALARY: Commensurate to the Job Advertised
DEADLINE: 17 August 2017
POSITION OBJECTIVE
Service Customers effectively, Maintain Competitive turnaround time and process transactions accurately. His/her efficiency and courtesy often reflects the Bank’s standard of service. He/she has to ensure that both front and back office operations are performed fast, accurately and friendly.
KEY RESPONSIBILITIES
§
Guide prospective customers who
come over the counter for enquiries.
§
Coordinate all counter
activities while ensuring that quality service is provided to customers.
§
Receive Cash and Cheque
deposits
§
Posting Transactions
§
Verify teller proof of cash and
teller proof of cheques against actual documents by ticking and signing the
printouts.
§
Scrutinize internal vouchers to
ensure that they are properly drawn and authorized in line with the approval
limits.
§
Handle Foreign Exchange
Transactions
§
Cross sell Banks Products to
Customers
§
Affixing photographs in
new/continuation customer pass books
§
Correspond with Cards
custodians on issues relating to ATM cards, check reports in order to solve
customer complaints.
§
Any other duties as may be
assigned by Supervisor/BFO from time to time.
§
Comply with the Policies and
standards, Local laws and Regulations, Controls and Procedures of the Bank.
§
Report Suspicious Transactions
§
Ensure you comply with Money
Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due
Diligence (CDD)
§
Issue new passbooks and ID
cards to new customers.
§
Scrutinizing and short casting
customers passbooks before making payment on customer’s accounts
§
Computing and charging
commissions, interest and all other bank charges on customers.
§
Fill delivery notes/registers
for items moved from one office to another by post of dispatch.
§
Balancing teller’s cash at the
closure of business daily.
§
Check and sign back-office
entries raised by the respective clerks/tellers.
§
Prepare Bank reconciliation
statement timely and accurately.
§
Reconcile and clear all
suspended transactions
§
Filing/bundling records for
safe keeping in the record rooms.
CONTRIBUTES TO
Customer – Service Delivery/Enquiries
Efficient and Quality Service to Customers
EXPERIENCE AND KNOWLEDGE REQUIRED
Education:
Bachelor degree/Advance diploma
in Banking, Economics, commerce, Business Administration, Finance or Accounting
from any recognized University or equivalent.
Experience:
At least 1-3 years of relevant Banking experience
Working knowledge of Equinox Functionality
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to: recruitment@tpbbank.co.tz Applications via other methods will not be considered.
Apply Online Through
e-mail to: recruitment@tpbbank.co.tz
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
TPB Bank PLC has a strong commitment to environmental, health and safety management. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.
AVOID SCAMS: NEVER pay to have your CV / Application pushed forward. Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a payment for any reason, please use the Whistle blower policy of the Bank, or call 0222162940 to report the scam. You also don’t need to know one in TPB BANK PLC to be employed. TPB BANK PLC is merit based institution and to achieve this vision, it always go for the best.
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