Receptionist Empolyment Opportunity at Dar Es Salaam

ROLE DESCRIPTION

Receptionist 
SCOPE OF ROLE

LEVEL OF WORK:  IV    ROLE TYPE:    Entry Level
COUNTRY: Tanzania    DIRECTORATE:    Economic Sustainability 
REPORTING RELATIONSHIP: This position reports to Front Office Manager


ACCOUNTABILITIES & AUTHORITIES OF THE ROLE
The Hotel Receptionist has the following accountabilities and authorities:

§     Interact with customers; take orders for drinks and snacks.

§     To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

§     To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality guest service.

§     To deal with guest requests to ensure a comfortable and pleasant stay.

§     To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

§     To be responsible for accurate and efficient accounts and guest billing processes.

§     To assist in keeping the hotel reception area clean and tidy at all times.

§     To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

§     To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

§     To ensure that all reservations and cancellations are processed efficiently.

§     To keep up to date with room prices and special offers to provide accurate information to guests.

§     To report any maintenance, breakage or cleanliness problems to the relevant manager.

§     To administer the general petty cash system and float in an accurate manner.

§     To undertake all training as required (e.g. first aid, health and safety, guest service).

§     To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

§     To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required.

REQUIRED SKILLED KNOWLEDGE
Qualification:

§     Diploma in hotel management preferred from any recognized training institution and must be experienced in the same position for at least 2 years.

§     Secondary School Education

Skills and Experience:

§     Fluent minimum age requirement of 21 years

§     Excellent English spoken/written, any other European language will be added advantage

§     able to work flexible schedules

§     Problem solving person 

§     A smart appearance

§     Physical fitness and stamina

§     Flexibility

Key Competencies

§     strong and committed Catholic

§     customer service orientation

§     communication skills

§     interpersonal skills

§     team member

§     high energy level

§     handle a fast-paced work environment

§     reliability

§     honesty and integrity

Please forward your CV, all relevant certificates a head and shoulders professional photo and at least 3 references with previous hotel reception experience to: 

HR Manager,
Catholic Secretariat,
Tanzania Episcopal Conference,
Kurasini
P.O. Box, 2133,
DAR ES SALAAM

OR

Apply Online Through

Email: hr@tec.or.tz