Diageo GDBS Jobs in Dar es Salaam, Moshi, Mwanza and
others
Position: SERVICE DELIVERY LEAD (SDL)
A core element of this role is
to support the operational activities related to technical infrastructure
services in Dar es Salaam, Moshi, Mwanza
and other selling points. This will primarily be achieved
by working with our main support partners/providers as well as local providers.
The role requires that the Diageo IS operating model, based around a set of
common Diageo IS processes are enforced. Core to this is that the person taking
on the role has very solid leadership capability, project management and
knowledge of ICT and deep personal accountability for great performance.
The Diageo GDBS (Global Diageo business services) function has outsourced technical infrastructure services to global vendors. There are other local partners/providers that support some locally based systems and infrastructure. The role of Site Service Delivery Lead is to maintain business as usual support for SBL either through Global Diageo Business Service and/or our service partners / providers.
Specific Skills Necessary for this Role
The Diageo GDBS (Global Diageo business services) function has outsourced technical infrastructure services to global vendors. There are other local partners/providers that support some locally based systems and infrastructure. The role of Site Service Delivery Lead is to maintain business as usual support for SBL either through Global Diageo Business Service and/or our service partners / providers.
Specific Skills Necessary for this Role
§
Code of Business Conduct (CoBC)
, highest level of integrity and authenticity
§
Business Continuity/ Disaster
Recovery process
§
Vendor Management process
§
Project Management
§
Good business communication
skills-
§
Budget management
General Skills Necessary for this Role
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ITIL Foundation for IT Service
Management
§
Microsoft Certified Information
Technology Professional (MCITP) / CCNA certifications
§
Bachelor’s Degree in IT,
computer science or related field.
§
Finance for Non Finance
Management
Leadership responsibility
§
Stay focused on priorities and
demonstrate rigor and brilliant execution
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Demonstrate deep personal
accountability for great performance Demonstrate unwavering accountability for
Diageo´s total success.
§
Build and sustain trust with
others through real relationships
§
Demonstrate the kind of
personal integrity that inspires others.
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Generate ideas and move them to
action
§
Be imaginative in finding
solutions to issues and pursuing opportunities for the business
Responsibilities
• Develop and manage relationships with business partners
• Identify Opportunities for Process Improvement
• Contribute to Customer Satisfaction Measurement
• Manage and maintain IS/ GDBS services
• Implement minor network and technical changes -
• Manage operational services against service level agreements (SLAs) (Service Reviews)
• Coordinate service providers
• Risk and compliance management (External & internal Audit)
• Manage budget Financials relating to IS function within the market
• Support business/IS driven programmes and projects
• In “small” project circumstances facilitating programme/project technical tests, user and pilot testing where required, ensuring business readiness, managing the warranty period and ensuring customer satisfaction
• Handing over to Support by accepting and signing off BAU- ‘Business as usual’ process
• Manage signed off for new project initiatives when introduced
Barriers to success in the role
An aversion to change
Lack of customer service approach
Reporting
Role reports to Head of GDBS –East Africa with functional reporting to Finance Director
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