IT Administrator - Empower

IT Administrator

Application Deadline: 14 Sep 2016

IT Administrator Position Description:

The IT Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, and Partners.

Responsibilities

·         Troubleshoot and resolve hardware, network and software issues reported

·         Update network applications and or hardware as required

·         Troubleshoot and resolve all problems encountered with hardware, software and network

·         Escalate requests to the appropriate party, as needed

·         Replace or repair defective parts and equipment

·         Conduct technology training for new users

·         Conduct briefings and demonstrations for users to enhance system productivity

·         Maintain and expand knowledge base in area of expertise

·         Comply with continuing education requirements

·         Increase efficiencies, technical ability and interpersonal skills

·         Perform routine server, network, firewall monitoring and performance benchmarking

·         Monitor and remove virus, spyware, and other non-authorized software

·         Complete special tasks or projects as requested

Educational Qualifications

·         Degree in Computer Technology or related field

·         Certifications such as CCNA, CCNP, MCP is preferred

Experience Requirements

·         Minimum of two (2) to four (4) years prior experience with providing Tier 2 support - workstation, network and server.

·         The ability to prioritize, be attentive to details, maintain confidentiality, and provide IT service is required.

·         Demonstrated communication, interpersonal, organizational, analytical, problem-solving and computer skills required.

·         A sense of urgency and a commitment to timely completion of task.

·         Attention to detail along with a commitment to quality and confidentiality

APPLICATION INSTRUCTIONS:

"To apply for this position please register and upload your cv at www.empower.co.tz. Once you have done so, please use the search function to find this vacancy. "