Customer Service Representative - Simusolarand

Customer Service Representative

Opportunity:

The Customer Service Representative will learn a lot about Simusolarand can therefore seek other opportunities in the company over time, assuming they develop and demonstrate the required skills.

 Role Summary:

You are at the center of our business, supporting customers and sale personnel, resolving issues and also making sales.  For someone who is excellent in communication skills, good with a computer, and great with people, this role is a great place to start at our growing solar company.

Responsibilities:

You are responsible for keeping customers and sales happy, and for making sale over the phone.  That includes:

-          Effectively manage a large number of incoming customer calls and provide support;

-          Accept ownership forrecording and managing customer issues, making sure they are addressed in short time;

-          Engage our technical support team as necessary to resolve issues;

-          Support Sales in registering new customers or resolving customer issues;

-          Providing information to customers about our products;

-          Make follow-up calls to learn from customers: was their issue resolved; what is their experience with our products;

-          Make calls to delinquent customers to learn the cause of their non-payment and encourage them to pay;

-          Make outgoing sales calls to customer leads;

-          Provide ideas for process improvement to team members and management.

Prerequisites:

A proven ability to work with people at all levels, as well as strong computer skills:

-          At least one-year telecommunication experience in customer care service;

-          Fluency with Microsoft Word and Excel;

-          Ability to work in a fast-paced environment and good under pressure;

-          Experience working in a client-focused environment;

-          You like people, and are good at calming others;

-          You are patient;

-          A quick learner at using other computing systems, demonstrated by your knowledge of other platforms;

-          High integrity and resilience.

Application Instructions:

Qualified candidates submit their applications to the undersigned at the e-mail address shown below, enclosing:

1. A Motivation Letter;
2. An up-to-date Curriculum Vitae;
3. Names and full contacts of three (3) referees

Human Resources Manager
Simusolar Ltd
P.O. Box 2759 Mwanza