Reservation and Ticketing Sales Agent – (4 Position) & Credit Control Accountant - Precision Air Services Plc

JOB VACANCY

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction interview We wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: RESERVATION AND TICKETING SALES AGENT – 4 (Posts)
REPORTS TO: CALL CENTRE SUPERVISOR
DUTY STATION: DAR ES SALAAM.

ROLE PURPOSE
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation

KEY ACCOUNTABILITIES / RESPONSIBILITIES
 Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW flights in compliance with the carrier policies, procedures and customer expectations.

· To give fare quotes to all PW clients including group quotations and bookings.

· To ensure daily sales reports and sales dispatches are submitted in accordance to company procedures

· Give clients flight details and ticketing information.

· Handle and issue E- tickets on behalf of the company and accordance to company procedures.

· Handle flight disruptions, advising clients, reissue and revalidate electronic tickets

· Handle telephone & email enquiries as regards travel information.

·  Make outbound calls to customers as instructed by your Supervisor.

· To protect and enhance revenue collection to meet carriers expectations and customer expectations

· Any other duties as may be assigned by your Supervisor

KEY PERFORMANCE INDICATORS
· Meets the set passenger ticket sales targets
· 100% accuracy in fare quotation and collection of monies.
 · Average Handling Time for calls within set target
 

· Telephone answered within 3 rings
 · Respond to emails within 20 minutes

COMPETENCIES
· High Integrity

· Team player
· Proactive/ result oriented
· Pleasant & presentable
 · Good Communication / interpersonal skills
· Resilient

· Self motivated
 · Customer Service in Airline environment

KNOWLEDGE, SKILLS, EXPERIENCE
 · University degree with 2 years experience in an airline environment
· Certification in relevant computer application
· Experience in delivering service in demanding consumer environment
 · Fluency in appropriate foreign languages an added advantage

Closing Date:
Not later than 11th September 2016

Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address below.
Only short‐listed applicants will be contacted.

Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania

E‐mail:pwrecruit@precisionairtz.com

JOB VACANCY
Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction We wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION: CREDIT CONTROL ACCOUNTANT
REPORTS TO: MANAGER SHARED SERVICES
DUTY STATION: DAR ES SALAAM

ROLE PURPOSE STATEMENT:
To manage and control all company account Receivable ensuring that all company debts are correctly recorded adequately secured and paid for on time to improve cash flow and minimize loss through bad debts

KEY ACCOUNTABILITIES/RESPONSBILITIES
 · Ensure complete, prompt and correct billing and subsequent dispatch of invoices to the right parties to aid in prompt payment to ensure and increase cash flow and minimize bad debts
 · Ensure that commissions offered are correct and authorized.
 · Regular follow up of debtors, including personal visits to ensure invoices are paid on due dates. All overdue accounts should be reported monthly and recovery action taken.
· Ensure that all debtors accounts are promptly and properly reconciled to reflect correct balances for fair statement of financial statements
.· Prepare weekly/monthly budget and actual report of collections
 · Undertake daily receipts allocations and Prepare monthly debtors’ statement of account including age analysis not later than 8th of every month.
· Liaise with Commercial on processing credit application forms for new customers and Ensure that credit limit is observed and excesses if any should be approved
 .· Ensure that sales agents comply with the sales contract
· Review and keep custody of all signed and approved Credit application forms and other contracts with Customers.
· Ensure queries raised by both internal and external customers are resolved in a timely manner and to the customer’s satisfaction.
· Provide guidance and support to the staff under supervision to motivate them and enhance morale and productivity.
 · Liaise with Internal and external auditor with guidance from Manager Shared Services or Manager Reporting on all matters related to audit of account receivables.
· Ensure good filing system is maintained at all times for ease of reference and retrieval of supporting documents to support outstanding debts.
· Any other duties as may be assigned by the Manager Shared Services

PERFORMANCE INDICATORS:
 · Customer satisfaction
 · Timely and accurate reports and reconciliations
 · Reduction in bad debt and Improved collection period

COMPETENCIES:
 · Team Player.
· Excellent written and verbal communication skills.
 · Able to work under stress and under minimum supervision.
 · Result Oriented and proper time management.
· High level integrity

KNOWLEDGE, SKILLS, EXPERIENCE
 · B.com Accounting option/Advanced Diploma in Accounting or related business degree from a reputable Universities.
 · CPA, ACCA qualifications or its equivalent
 · Computer skills conversant with MS office applications.
 · Knowledge in ERP will be added advantage.
 ·3 years experience

Closing Date:
Not later than 14th September 2016

Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address below. 

Only short‐listed applicants will be contacted.

Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
Tanzania

E‐mail:pwrecruit@precisionairtz.com