Client Relations Executive - Resolution Insurance Company Ltd

Client Relations Executive

Application Deadline: Monday 10th October 2016

  Vacancy Announcement

Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions. We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.

In pursuit of our ambitious growth plan, we are looking to fill the position below in our Client Relations Department.

Client Relations Executive

Reporting to the Head of Client Relations, the job holder’s purpose involves solving client queries by acting as the connection between the client and the company.

Key Outputs

1. Receive telephone calls and visiting clients with decorum, to identify their needs and accord them the necessary assistance;

2. Receive, record and sort incoming and outgoing mail and parcels to ensure correct destination;

3. Receive, log, respond and follow up clients’ queries and complains to their satisfaction and within the stipulated period.

4. Identify and escalate priority issues;

5. Obtain customer information and update member contact records and changes in the existing databases;

6. Preparation and analysis of relevant reports.

7. Ensure that stipulated customer service standards are maintained for our retail business.

Qualifications & Experience

 Diploma in a business related field

 6 months working experience in a busy front office position

 Experience working in a busy switchboard

 Excellent communication and interpersonal skills

Key Competencies

 Knowledge of MS Office

 Excellent written and verbal communication skills

If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly send your (CV & Application letter) to info@resolution.co.tz

By COB, Monday 10th October 2016, only shortlisted candidates will be contacted.